Preserve the evidence
Keep every existing key, broken piece, fob shell, battery, package label, and purchase record. Photograph visible damage before disassembly. Write down the last successful use, the first failure, and intermittent behavior between them.
Do not clean, lubricate, glue, bend, or modify a failed part before it is identified.
Identify the security layers
List mechanical entry, ignition rotation, immobilizer authorization, remote buttons, emergency insert, passive entry, and passive start separately. One key housing may contain several systems.
A guide can explain those layers, but the exact production configuration still requires vehicle-specific confirmation.
Compare paths by outcome
One option may restore entry only; another may add a start-authorized key; another may include remote or proximity functions. Compare the result, limitations, testing, and retained-key behavior.
Ask whether old keys remain active and whether a missing key can be removed from authorization on the exact vehicle.
Approve a bounded scope
State intended functions, included parts, programming, travel assumptions, taxes, and the test plan. Ask what finding could change the recommendation and require approval before broader work begins.
Never let “we are already here” replace informed authorization.
Make access safe
Share garage level, clearance, gate procedure, stall number, tow-yard rules, campus or airport restrictions, and whether both sides of the vehicle are reachable. Move away from active traffic when possible.
For a life-safety emergency, contact emergency services or the appropriate roadside authority first.
Test and retain records
Test every function named in the scope and every existing key intended to remain active. Inspect nearby trim, glass, weather seals, locks, handles, and indicators when entry or ignition work occurred.
Keep the invoice, identifiers, and test note in a secure location separate from the vehicle.